FAQ: Welcome to... Second Printing + New Neighborhood Expansions
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Why can't you ship to Europe?

Blue Cocker wants to ensure that their partners in that region have translated and regional versions. We have been told that they will release the additional items on their schedule though. You can request information about the publisher for your country on Blue Cocker's website.

Last updated: October 30, 2018 08:26

Why a play mat? Who designed the play mat?

The playmat was designed by Nolan Nasser and has learning and ease of play as its focus. Deep Water is all about inclusiveness in gaming so the playmat is just a great application of making a game easier to learn and jump in on. We studied the way we were teaching at GenCon, and the many other conventions we have attended since Welcome To...was released and just tried to find a solution that teaches as well as we can but without us.

Last updated: October 30, 2018 08:26

Why Kickstarter?

We want to keep supporting Welcome To...by releasing products direct to the fans. Kickstarter is the best platform to make that happen!

Last updated: October 30, 2018 08:26

What is the play mat made of?

High quality neoprene! This will allow the play mat to stay in place and not scuff any table.

Last updated: November 01, 2018 11:46

How does the halloween sheet work?

We will have play through videos, but we didn't want to spoil too much. You are trick-n-treating and it adds interaction between players!

Last updated: November 01, 2018 11:47

Can the new sheets be played solo?

The Halloween one we adding a variant for this, and we will consider the fact that a lot of Welcome to...fans like to play solo!

Last updated: November 01, 2018 11:47

Is this customs friendly?

Yes for Canada, UK, and Australia we are covering customs. Other countries we will do our best, but it will depend on the country and their rules!

Last updated: November 01, 2018 11:47

Will the app be updated?

This app was made by Blue Cocker so we unfortunately don't have any control over it :( I know they are planning updates though!

Last updated: November 01, 2018 11:47

is the $29 level the same as the $49, without the playmat?

Yes, some people don't like play mats so we wanted a tier for them.

Last updated: November 01, 2018 11:47

How do I pledge for that add-on of sheets? Now or in pledge manager?

You can add items to your pledge and you will get to decide which add on sheet(s) you would like in the pledge manager.

Last updated: November 01, 2018 11:47

Can we group buy for the [PLEDGE] and maybe save on shipping?

Send these requests to jacob@deepwatergaming.com and he will get you sorted out.

Last updated: November 01, 2018 11:47

Do you have to use only thematic city plans with thematic neighborhoods?

City plans are meant to be mix and matched with the regular ones. Using more of them definitely flavors the game towards the theme, but I wouldn’t consider them exceptionally hard. That is the beauty of Welcome To you can mix and match to your taste. I personally don’t use roundabouts, but I know many players who love them!

Last updated: November 05, 2018 12:44

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://view.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

Contact Us